Store Policies and FAQ
Do you ship internationally? What are your shipping rates?
We ship worldwide. Shipping is a flat $3.00 for domestic orders (USA), and a flat $10.00 for international orders. We ship through the USPS, sending international packages Global Priority.
When can I expect my package?
Tags take about a week to complete, and can be expected 3-5 days after shipment (international orders about 7-10 days). You will receive a tracking number through e-mail when your package has been shipped.
Can I place an address on my tag? How about a chip number?
Yes. We can usually fit a short address like "123 Main St, Anytown, TX" on a tag in addition to one phone number. If you address is too long, we will contact you. Microchip numbers are also completely fine, but we cannot fit e-mail addresses on tags.
Do I have font choices?
We only offer the font that you see.
Further question? Contact us.
California Mutts offers a one year Guarantee. Within that year, you are welcome to send your piece back for a replacement, shipping will be refunded.
Please contact us before all refunds/exchanges.